Markets › customer relationship management software 24 brands› zoho.com
How often is it named?
35/36
2 of 24 brands, across 6 questions about customer relationship management software.
How is it described?
Not measured yet — nothing has asked about Zoho CRM by name.
Its 35 mentions come from neutral questions, which show how often it comes up but not how it is characterised.
Also named in 17 other markets.
8 brands in this market were named in none of the 36 answers: Adobe Experience Cloud, Agentforce, Notion, Oracle CX, SAP, SAP C/4HANA, ServiceNow, Siebel.
Being a big website barely predicts being named here. The assistants are drawing on something other than raw web prominence.
↑how often assistants name it →how much traffic its website gets
Across is web prominence — the brand's domain in the Tranco ranking of the world's most-visited sites, on a logarithmic scale, so each step is roughly ten times more prominent. Up is how many of the 36 answers named it.
Every brand with a ranked domain is plotted, including the 3 whose domain is an imperfect stand-in — shared with sibling products, a subdomain, or registered abroad, drawn hollow — because a domain carrying a whole company still plausibly helps that company's products get named. Not plotted, having no ranked domain: Microsoft Dynamics 365.
Rank correlation +0.16 across 9 brands — a description of this picture, not a claim about the market as a whole.
By question
| Question | Answers | Named it |
|---|---|---|
| What is the best CRM software for businesses? | 6/6 | |
| What CRM options work best for small businesses? | 6/6 | |
| What CRM tools have the easiest setup process? | 6/6 | |
| What CRM platforms offer the most customization options? | 6/6 | |
| Which CRM tools are best for managing sales pipelines? | 6/6 | |
| Which CRM software has the best customer support? | 5/6 |
Where it lands when answers rank brands
median position 3 of about 5
in the top three 57% of ranked answers
from 35 ranked answers
95% interval 86–100%
on its own count
The two assistants
| Assistant | Named it |
|---|---|
| anthropic | 18/18 (100%) |
| openai | 17/18 (94%) |
Also named in
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Method
market customer relationship management software
brands compared 24
answers 36
web prominence Tranco #813
owned by Zoho
Zoho CRM is counted by the same matcher as every other brand here, against the same list of names, from the same answers. It gets no extra aliases and no special handling.
Web search was off, so this measures what the models already know rather than what they would retrieve today. A difference smaller than about 12 points is not meaningful.
How the table is ordered. By how many of the 36 answers named each brand. Brands on the same count share a rank and are shown in the order the assistants tended to list them. A brand counts once per answer, however many times it is named in it.
How close is close. Two brands share a rank only when their counts are identical. Beyond that, a gap smaller than about four answers is inside what this measurement moves between runs — so read near-neighbours as close rather than settled, which is why every row keeps its interval.