aisnoopy 29 brands · 36 answers

Markets retail banking services 29 brands

Best retail banking servicesaccording to AI assistants

Chase is named most often — in 35 of 36 answers. 6 questions a buyer would type, asked of 2 assistants 3 times each.

+14 more brands named at least once ranked below the top 12
14 PNCpnc.com 719%
17= Navy Federal Credit Unionnavyfederal.org 26%
17= Revolutrevolut.com 26%
17= TD Banktd.com 26%
17= USAAusaa.com 26%
17= Wisewise.com 26%
22= Alliant Credit Unionalliantcreditunion.org 13%
22= Monzomonzo.com 13%
22= Nubanknubank.com.br 13%
22= Starlingstarlingbank.com 13%
22= Wealthfrontwealthfront.com 13%

3 brands in this market were named in none of the 36 answers: Allpoint, CO-OP, PenFed Credit Union.

Bigger sites do tend to get named more here, but the relationship is loose enough that size is far from the whole story.

how often assistants name it how much traffic its website gets

Chase Bank of America Wells Fargo Capital One Ally Bank Discover Charles Schwab Citi U.S. Bank Chime SoFi Marcus by Goldman Sachs American Express PNC Truist Regions 36/36 18/36 0/36 smaller sites bigger sites
Top left — punching above their sizea small site, named often
Bottom right — overlooked despite their sizea big site, named rarely
How to read this chart

Across is web prominence — the brand's domain in the Tranco ranking of the world's most-visited sites, on a logarithmic scale, so each step is roughly ten times more prominent. Up is how many of the 36 answers named it.

Every brand with a ranked domain is plotted, including a domain carrying a whole company still plausibly helps that company's products get named.

Rank correlation +0.48 across 16 brands — a description of this picture, not a claim about the market as a whole.

The questions

These belong to the market, not to any brand in it. Each was asked 6 times across two assistants. Questions naming a brand are excluded, since they hand that brand a free mention.

Questions last updated

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Method

market retail banking services
brands measured 29
run as subjects 1
questions 6
answers per brand 36
brand list version 22e2d803a232

Questions went to the OpenAI and Anthropic APIs with web search off, each in a fresh context with no history. That measures what the models already know about these brands rather than what they would find on the web today, so it is a floor on visibility rather than a replica of any one person's chat.

Repeated measurements of the same brand move within about 12 points, so a difference smaller than that is not meaningful. Brands closer together than that are shown tied rather than ordered.

Sub-brands are counted with their parent: Chase (Chase Sapphire, Freedom).

How the table is ordered. By how many of the 36 answers named each brand. Brands on the same count share a rank and are shown in the order the assistants tended to list them. A brand counts once per answer, however many times it is named in it.

How close is close. Two brands share a rank only when their counts are identical. Beyond that, a gap smaller than about four answers is inside what this measurement moves between runs — so read near-neighbours as close rather than settled, which is why every row keeps its interval.

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